SILVEROAK DIGITAL
Refunds & Cancellation Policy
We want you to feel confident purchasing from SilverOak Digital. This page explains how refunds and cancellations work for our digital products.
0130-day money-back guarantee
If a product isn't right for you, request a full refund within 30 days of your purchase, no questions asked, by emailing contato@silver-oakdigital.com. This guarantee is offered in addition to, and does not replace, any statutory withdrawal right you may already have under the law of your country of residence (for example, 7 days in Brazil or 14 days in the EU/EEA) — our 30-day window already exceeds both, and whichever is more favorable to you applies.
02After the 30-day window
Refund requests made after 30 days are reviewed on a case-by-case basis at our discretion. We may still approve a refund depending on the circumstances, so it's always worth reaching out.
03How to request a refund
Email contato@silver-oakdigital.com with the email address used at checkout. Once approved, refunds are issued to the original payment method within 5 business days; your bank or card issuer may take a further 5–10 business days to show the funds.
04Subscriptions
Recurring subscriptions can be cancelled at any time, free of charge, by emailing us. Cancelling stops future billing but does not remove access already paid for during the current billing period. If a renewal charge was made within the last 30 days, our money-back guarantee applies to that specific charge.
05Before opening a dispute
If you see a charge you don't recognize, or you're unhappy with a purchase, please contact us first — most issues are resolved faster by email than through a chargeback with your card issuer.
06Contact
Email: contato@silver-oakdigital.com
We aim to respond within 24 business hours, Monday–Friday.