SILVEROAK DIGITAL
Support
Have a question about access, billing, or a refund? Here's how to reach us and what to expect.
01Contact us
Write to contato@silver-oakdigital.com for any request — access help, billing questions, refunds or cancellations. We currently support customers by email only and aim to respond within 24 business hours, Monday–Friday.
02Access & login
After a successful purchase you receive a confirmation email with an access link. Sign in using the exact email address you entered at checkout. If you typed your email incorrectly, contact us and we'll correct it so you can get access.
03Billing
Charges appear on your statement under a descriptor such as SILVEROAK DIGITAL. If you see a charge you don't recognize, please contact us before opening a dispute with your bank or card issuer — see our About page for full seller details.
04Refunds & cancellations
Full refunds are available within 30 days of purchase, and subscriptions can be cancelled at any time free of charge. See our Refunds & Cancellation Policy for details.